Amazon Q Business Enables Public-Facing AI Chatbots
Amazon has empowered businesses to create public-facing chatbots using its Amazon Q Business platform. This AWS-hosted AI assistant can answer questions, summarize information, and complete tasks, now with anonymous user access.
This new feature allows businesses to integrate Q Business chatbots into websites, support portals, and more. Customers can now leverage these AI-powered tools for self-service requests, searching documentation, and troubleshooting issues.
This capability allows guest users to use Amazon Q Business generative AI capabilities to quickly find product information, get technical answers, navigate documentation, and troubleshoot issues.
With this new feature, you can now create Amazon Q Business applications with anonymous user mode, where user authentication is not required and content is publicly accessible.
Businesses can configure their Q Business chatbot to process support documents and other relevant content. This allows the chatbot to provide accurate and targeted responses to customer queries. Amazon uses a consumption-based pricing model for Q Business applications with anonymous access.
Amazon Q Business, launched two years ago at AWS re:Invent, has steadily evolved. Recent updates include "agentic" features, enabling the AI to perform tasks across third-party applications on behalf of users.
Amazon views AI as a crucial component of its growth strategy. CEO Andy Jassy recently highlighted Amazon's investment in over 1,000 generative AI applications. He noted that Amazon's AI revenue is experiencing triple-digit year-over-year growth, reaching a multi-billion dollar annual run rate.
Learn more about building public-facing generative AI applications with Amazon Q Business in the official AWS blog post.
